Terms & conditions of our money-back guarantee policy
We at TheDigitalXperts, are determined to provide exceptional services with customer satisfaction as our top priority. But, in case you’re not satisfied with the results, no matter the reason, you can put in a refund request. If your refund satisfies our policy statement, we will gladly approve your refund request per our money-back guarantee terms.
Refund: During Writing
After your order is received, our writers are tasked with your article(s), and at that point, they are paid in advance with the deposit you paid us. Catering to a full refund is impossible for us at this stage, which is why we can offer a 50% refund on your deposit. Please acknowledge that you will still receive your article(s) as they’re already written by our writers. You have full control over the article(s), and you may use it however you wish. In case you need us to perform revisions on those article(s), our writers will gladly do them for you!
Refund: During Publishing
If you choose to put in a refund request at the publishing stage, unfortunately, we cannot provide you with a refund. After your article is published, we cannot recover the resources we invested in your task, and thus we cannot accept a refund at this final stage of our service. To avoid these circumstances, we would like to request you to thoroughly review and proofread your article(s) and to avail the revision feature of our services to ensure your article(s) are up to your liking before we publish them.
We asked our content specialists to come up with a checklist for you to review your content with; please take a look:
Ensure that your initial requirements are being met in the article(s)
Your business details are precise and updated in the article(s)
The spellings and grammar are up to your standards
The article includes the targeted keywords
Anchor text and URL links are working flawlessly
The position of the images and videos is exactly where you want them to be in your article(s)
Using this checklist, you can avoid the circumstances of putting in a refund request during the publishing stage.
Refund: After Order Delivered
We aim at delivering flawless services, but if you believe your article didn’t turn out like you envisioned it, explicitly, if your instructions weren’t followed, or if the content your approved doesn’t reflect the published article, you are eligible for a full refund as per our money-back guarantee claim. You can request a removal and republish of your article, which is, of course, free of cost! Please acknowledge the fact that this particular refund policy does not cater to content formatting and image and/or video placement issues. This is due to the fact that every blog site has its own formatting structure, and we cannot take responsibility for that particular aspect of your post.
*If your article is yet to be published, you are, of course, eligible for a full refund.
*All refund requests will be considered and pursued but are not guaranteed or promised.
Time Required For The Refund
Once we receive your refund request, our team meticulously reviews your case. We aim to resolve your refund request in 2 to 3 business days. Your refund request is approved or denied based on our refund policy statement.
Credit refunds take almost 5 to 10 business days. This is the standard time credit card companies take to process your payment.
For PayPal refunds, you are expected to receive your refund immediately to your PayPal account, that is, if you used your PayPal balance to pay for our services. In case you used a credit card or a linked bank account to pay through PayPal, you are expected to receive your refund payment in 3 to 5 business days. *Some banks may take longer to process your payment
*Please keep in mind that we can only refund your payment to the same account you used to pay for our services. We won’t be able to return your deposit to another bank account
Refund Request Process
To initiate your refund process, reach out to us at our email address info@thedigitalxperts.com.
Please describe the issue you faced with our services, and mention the email address you used when ordering our services.
